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Shipping & Returns

SHIPPING POLICY

Our standard delivery option is Royal Mail second class postage, however, you are able to choose Royal Mail First Class at checkout.  Should you wish to use a more expedited service please contact us via email prior to placing your order.

There is a 10-day maximum wait time for ALL UK orders to be delivered before being considered lost or stolen. 

If your order has not arrived within the above-mentioned timescales, or to request expedited delivery then please contact us at mjpromotionsltd@gmail.com

Delivery charges are subject to change at any time. 

RETURN & EXCHANGE POLICY

Any damaged, incorrect sizing, incorrect colour or defective product must be notified within 48 hours of receipt via email.  The email must include photographic evidence of the damage etc.  Your email will be assessed and a response will be sent within 36 hours advising of the outcome.

To receive a full refund your item must be defective or damaged.  To initiate a return, you can contact us at mjpromotionsltd@gmail.com.  


You can always contact us for any return questions at mjpromotionsltd@gmail.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  We operate a 48-hour notification window due to the nature of our business,  This is to ensure that your products are sent out promptly and also to resolve issues in a quick and timely manner.


Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.  Personalised items cannot be returned therefore ensure that the details you enter on the website are correct prior to paying for your order.


Exchanges
If the item you received is not as expected, we offer an exchange service.  You can choose one alternative colour and we will exchange this for your free of charge however you are responsible for covering the postage costs.

 

Refunds
Refunds are at the discretion of the business due to the nature of the business.  You are required to inform us in the first instance of any issue you may have, and we will advise you of the necessary steps and or actions required if we deem a refund to be necessary.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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